FAQ
Welcome to the Preach Glow FAQ page! We’re here to answer your most common questions about our products, shipping, returns, and more. If you don’t find the information you’re looking for, feel free to reach out to our customer support team at support@preachglow.com
About Our Products
Q: Are Preach Glow products suitable for all skin types?
A: Yes! Our products are formulated to be gentle and effective for all skin types, including sensitive skin. However, we recommend checking the product descriptions for specific details and doing a patch test if you have particularly sensitive skin.
Q: Are your products cruelty-free?
A: Absolutely! Preach Glow is committed to cruelty-free practices. We never test on animals, and all our products are vegan-friendly.
Q: Are your products free from harmful chemicals?
A: Yes, our products are free from parabens, sulfates, phthalates, and other harsh chemicals. We prioritize clean, safe, and effective ingredients.
Q: How do I know which products are right for my skin concerns?
A: We recommend exploring our product descriptions or reaching out to our customer support team for personalized recommendations based on your skin type and concerns.
2. Orders and Shipping
Q: Do you offer free shipping?
A: Yes! We offer free shipping to the United States, Australia, the United Arab Emirates, and the United Kingdom. No minimum purchase is required.
Q: How long does shipping take?
A: Orders are processed within 1-3 business days, and delivery takes 5-10 business days to most locations. Delivery times may vary depending on your location and any unforeseen delays.
Q: What is your order cutoff time?
A: Orders placed before 5:00 PM (GMT-07:00) Mountain Standard Time (Denver) will be processed the same day. Orders placed after this time will be processed the next business day.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your package’s delivery status.
3. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unopened and unused products in their original packaging. Please contact us at support@preachglow.com to initiate a return.
Q: How long does it take to process a refund?
A: Once we receive and inspect your return, refunds are processed within 5-7 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund.
Q: What if I receive a damaged or defective product?
A: We’re sorry to hear that! Please contact us immediately at support@preachglow.com with your order number and photos of the issue. We’ll gladly send a replacement or issue a refund.
4. Payments and Discounts
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
Q: Can I use multiple discount codes on one order?
A: Unfortunately, only one discount code can be applied per order. Be sure to use the code that offers the best value for your purchase!
Q: Where can I find your latest promotions or discounts?
A: Follow us on social media and subscribe to our newsletter to stay updated on exclusive offers, discounts, and new product launches.
5. General Questions
Q: How do I contact Preach Glow customer support?
A: You can reach us at support@preachglow.com or through our Contact Us page. Our team is happy to assist you with any questions or concerns.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Free shipping is available to select countries, and standard shipping rates apply to all other locations.
Q: Can I change or cancel my order after it’s been placed?
A: If you need to make changes or cancel your order, please contact us immediately. We’ll do our best to accommodate your request if your order hasn’t already been processed.
Still Have Questions?
If you don’t see your question answered here, don’t hesitate to reach out to us at support@preachglow.com. Our team is always here to help you glow with confidence!